25 YEARS IN SUPPORT EXPERIENCE
Specifically to franchised organisations
We know how important it is that franchised networks have reliable and dependable IT support. Over the last 25 years we have provided one the UK’s biggest franchise brands with dependable and inexpensive IT support services, day in, day out. Contact us today to learn how we can help your brand and its franchised network free itself from the headache of technology related issues by becoming your invisible IT partner.
Our hardware and software engineers are experts at resolving issues quickly and painlessly. Using the latest remote support tools, they can either guide you through to resolution, or take over your machine to rectify issues remotely. We ensure that friendliness and patience are always present in every support call so that your employees receive a first class level of service every time.
Whether your brand is looking for a new website, mobile app, or an entire integrated e-commerce platform, we have the capability in concert with our software development partner Genisys Group to deliver your brief. We know the digital development journey can be daunting but through constant collaboration and attention to detail, you will find the entire process remarkably painless.
WEBSITE DESIGN & MARKETING
From designing a completely new website to developing a digital marketing strategy to drive lead generation and sales, we have the talent to help your business and digital presence flourish.
In today’s constantly connected economy brands that understand and connect with their customers from data derived from intelligent marketing data out-perform their competition. Contact us to learn how we can support you.
Selecting the right EPOS system for your business is crucially important. We can help you to explore and select the right solution that’s the perfect for your franchise. We can also remotely support the technology so that when you encounter any issues, they are resolved quickly and effectively with minimum disruption.
ONSITE INSTALL & UPGRADES
In today’s hyperconnected world, Franchisees are challenged in more ways than ever to stay ahead of the curve. This comprehensive service is designed to fit your unique needs without disrupting productivity, workflow or sales. Our highly trained team of engineers are sure to help your organisation succeed. They have decades of hardware and software support expertise which makes the process of identifying and fixing your IT issues a piece of cake.
GUEST WIFI SOLUTIONS
Today, successful businesses make the most noise about their customer experience, and we think guest WiFi should play an integral part in this. Make it beautiful, branded and seamless for customers to login just once across all your venues and you’re on to a winner. Turn on social login too, and drive your social engagement through the roof.
REMOTE SERVER MONITORING
Ensuring that your servers stay up and running is business critical. We’re able to proactively alert our service desk if any customers servers fail or look like they may fail. This enables us to fix issues quickly and sometimes even before clients know of their existence.
SENIOR LEADERSHIP TEAM
Behind a great culture are great leaders
We believe that at the centre of any people-centric business is a great team. We have a great team of individuals who all bring different talents and experiences to our organisation. Our common denominator is that we believe our clients always come first.
Owner / Founder
With over 25 years software development expertise and 9 franchises, Jason’s franchise sector expertise coupled with his technology acumen is the driving force behind AW digital as its Founder. Jason wrote Cash Converters original UK stores IT System, the Amos system whose successor we support to this day.
With over two decades expertise in IT systems and operational Direction, as well as her constant drive for excellence, Eleanor Serves as AW Digital’s General Manager. Eleanor’s pursuit of excellence has resulted in AW Digital’s highly desirable BSI ISO 9001:2015 accreditation for Quality Management Systems.