IT Support Service

IT Support

For more information about any of our IT support packages or other services, please contact us today or call 01527 916 100 to speak to one of our technology specialists.

We understand how supporting and maintaining your IT network and systems can be expensive. Any Information and Communication Technology (ICT) is critical to the commercial success of a business in terms of day-to-day running as well as giving you a competitive edge. We can help to keep your costs down without compromising on reliability.

24/7 Monitoring

or we can help customise one to fit your business needs.

Server Backup

or we can help customise one to fit your business needs.

Remote IT

or we can help customise one to fit your business needs.

Software Security

or we can help customise one to fit your business needs.

Pay as you go IT

or we can help customise one to fit your business needs.

  • 24/7 Monitoring

    or we can help customise one to fit your business needs.

  • Server Backup

    or we can help customise one to fit your business needs.

  • Remote IT

    or we can help customise one to fit your business needs.

  • Software Security

    or we can help customise one to fit your business needs.

  • Pay as you go IT

    or we can help customise one to fit your business needs.

Our IT Support Packages

Basic

£300 /Monthly
  • 5 Users
  • Up to 3 devices per user
  • Remote Support
  • Software Configuration
  • Remote Access IT Support
  • Telephone Support
  • IT Health Check
  • Competitive Hardware Pricing
  • Managed Email Support
  • Managed Network
  • System Reporting
  • On-site Support (£25 per call)

Advanced

£550 /Monthly
  • 10 Users
  • Up to 3 devices per user
  • Remote Support
  • Software Configuration
  • Remote Access IT Support
  • Telephone Support
  • IT Health Check
  • Competitive Hardware Pricing
  • Managed Email Support
  • Managed Network
  • System Reporting
  • On-site Support (£25 per call)

Premium

£675 /Monthly
  • 15 Users
  • Up to 3 devices per user
  • Remote Support
  • Software Configuration
  • Remote Access IT Support
  • Telephone Support
  • IT Health Check
  • Competitive Hardware Pricing
  • Managed Email Support
  • Managed Network
  • System Reporting
  • On-site Support (£25 per call)

Focus on Business

You want your business to grow and be as profitable and efficient as possible. But if you are worrying about your IT, which is a very tedious and time-consuming task, you are in turn sacrificing your company’s growth. AW Digital’s remote IT support service will alleviate any concerns and put you at ease knowing that any problem that arises will be taken care of.

Access to Expertise

As a small business, managing your IT requirements is not your full-time job. This means that you would have to be heavily dependent on emergency support in order to guarantee expertise, which can be costly. But with our support, this isn’t the case. You can get in contact with our remote IT technician as often as you need. Our remote IT support teams will always be on hand to monitor your servers.

Focus on Business

You want your business to grow and be as profitable and efficient as possible. But if you are worrying about your IT, which is a very tedious and time-consuming task, you are in turn sacrificing your company’s growth. AW Digital’s remote IT support service will alleviate any concerns and put you at ease knowing that any problem that arises will be taken care of.

Increased Productivity

Are you or your employees being distracted with IT issues, instead of focusing on their primary roles? This can substantially reduce the rate of your business’ productivity. With our remote technical support services, we can speed up IT solutions, reduce downtime and allow your staff to be more productive.

Increased Response Time 

Remote technical support can be provided as soon as someone answers your phone call. This is a significant cut in response time compared to waiting for a technician to visit your office. AW Digital will always have a support agent available to service your network and computers on demand.

Access to Latest Technology

Technology is always evolving, so how are you to know about every new product release, software upgrade or app that can benefit your operations? Our remote IT support will be up to date on all of these system update measures, so your company will always have the latest technology.

Outsourcing your IT support will provide a premium service at a fraction of the cost of doing it all in-house but more importantly free up your time. By understanding your business, we provide tailored support options to suit your specific needs and budget: 

    • Bespoke IT Systems Design and Installation
    • Internet Connection (Broadband, Ethernet, etc…)
    • Phone System
    • EPOS ( Electronic Point Of Sale)
    • Guest Wifi
    • Experienced Remote & Onsite Support
    • New and Legacy Software Management
    • Providing Customer Satisfaction
    • Reducing Cost & Increasing Productivity

Testimonial

We contact AW Computers almost every day for help and advice. I am very impressed by the senior team’s knowledge of their systems – they are so experienced in not just their IT systems but also how shops run, so their practical help is invaluable.”

John O’Regan,

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